Useful information about our 4-star hotel in Trentino

All you need to know before departure

On this page you will find all the details you need to know about your holiday at Active, Family & Wellness Hotel Shandranj. Our staff are at your complete disposal for any additional information and advice you may need. Are you ready for an unforgettable holiday in the Dolomites? We look forward to your visit!


By car

To reach our 4-star hotel in Trentino, take the A22 Brennero motorway – Egna/Neumarkt–Ora/Auer exit.

Continue on the Dolomites’ trunk road SS 48 towards Val di Fiemme – Cavalese.

Past Cavalese, follow the directions to Tesero.

At the entrance of Tesero, turn left into the SP 215 road to Stava - Alpe di Pampeago.

You will find Active, Family & Wellness Hotel Shandranj on the right-hand side of the road.


By train/bus

The closest railway station is in Ora/Auer, on the Verona-Brennero railway line. (Trenitalia)

Buses of the local public transport service run from the railway station to Cavalese–Tesero. (SAD / Trentino Trasporti)

We offer complimentary transfer service from and to Cavalese-Tesero.


Booking is confirmed on receipt of the required deposit sum.
Bank details:  


Val di Fiemme Cassa Rurale
IBAN IT 88 C 08184 35640 00000 2150715
Reason for payment: Name and surname, period of stay


No refunds apply for delayed check-in or early check-out.
In Italy, the limit for cash payments is € 2,999.99 euro (EU citizens only).
We accept payments in euro in cash, credit card or debit card.

The tourist tax levied by the Municipality of Tesero amounts to € 2.00 (from the 1st May 2018 to € 2.50 €) per person and night (children under 14 are exempt).

Check-in and check-out

Check-in is available from 2:00 p.m. on the day of arrival. We ask that you check out by 10:00 a.m. on the day of departure.

We offer a complimentary luggage room. If you arrive prior to check-in or would like to spend your day in Tesero after check-out, you can conveniently store your luggage in our hotel.

At a small extra charge and subject to availability, late check-out is possible 

Cancellation policy

In the event of a cancellation, the following charges apply:

  • Up to 13 days prior to the scheduled date of arrival: 30% of the total reservation price
  • 13 to 7 days prior to the scheduled date of arrival: 80% of the total reservation price
  • 7 to 0 days prior to the scheduled date of arrival: 100% of the total reservation price

Our cancellation policy applies regardless of subsequent room occupancy.

Subject to a case-by-case evaluation, cancellation fees might be saved as credit to be used within 1 year – in whole or in part – for a new booking of equal value.


Smoking in public places is not allowed in Italy.

Please be informed that Active, Family & Wellness Hotel Shandranj is a non-smoking hotel.


Do you have well-behaved friends with four legs and some experience as hotel guests? Then you are welcome to bring them with you at Active, Family & Wellness Hotel Shandranj. Please inform us on booking so we can make the proper arrangements. We only charge a small fee of € 15.00 per day (food not included) to cover for room sanitisation costs. Please be informed that pets are allowed in the guest rooms but not in the common areas. Thank you for your understanding. 

Packing your suitcase for a holiday in Trentino

Whether you are visiting us in summer or winter, it is always good to get the packing right. Here is a list of things you should remember to bring for a care-free mountain holiday. Remember that here in the mountains the weather can be quite unpredictable, so make sure you are always well-equipped for any occurrence.


  • A spare jumper – just in case
  • Breathable, windproof technical clothing and a change of clothes for outdoor activities
  • Quality mountain boots
  • Adequate socks
  • A light down jacket for the cool summer nights or in case of storms
  • An umbrella
  • A cap or hat for sun protection
  • Sunscreen
  • Sunglasses


  • Windcheaters and warm, resistant down jackets
  • Breathable, windproof technical clothing and a change of clothes for outdoor activities
  • Quality winter mountain boots
  • Thermal underwear
  • Sunscreen
  • Sunglasses
  • Warm hat and gloves